Peers are a great addition to your wellness journey. Here are some common questions on peer interactions, and tips to make sure you are getting the most from the experience:
Are conversations with my peer confidential?
Yes, conversations with your peer are confidential. Anything that you share stays private within our peer support program. Peers respect your boundaries and provide a safe space where you can speak openly without judgment. You have the right to set limits, ask questions, and participate in ways that feel comfortable and supportive for you.
What can I expect in my first peer session?
Your first peer session consists of a welcoming and supportive conversation where you can share what’s on your mind at your own pace. Your peer will follow your lead. Whether that’s talking, problem-solving, exploring goals, or using other support resources, your peer will be there to support you every step of the way. Peers listen without judgment, offer guidance based on their lived experience, and can engage in a broad range of activities to meet your needs.
How often can I meet with my peer?
You can meet with a peer in whatever way fits your schedule and needs best. Whether it's weekly, every other week, or less frequently, peer meetings are flexible and can be done by video, phone, or in-app messaging. We offer both 30-minute and 60-minute options to fit your schedule.
How do I get the most from my peer experience?
To get the most out of your peer support sessions, be open about what’s on your mind, set personal goals to work toward, and share feedback with your peer about what’s helpful. This helps create a supportive, collaborative space where your needs and growth come first.
How can I give feedback out my peer experience?
Your feedback is important. We always encourage you to share what’s working well - or any concerns about your peer support experience. Being open with your peer - or through customer support - helps us improve our services, celebrate successes, and ensure that your needs are met in a safe and helpful way.
What if I need immediate help in a crisis?
If you need immediate assistance, your peer can help connect you to urgent support and resources. You don’t have to go through this alone. Peers can guide you to the right help quickly, whether it’s talking to a trained professional, contacting emergency services, or accessing other support.
Click here to view our National Crisis Resources.
To view additional support resources by state click here.
If you or someone you know is in crisis, call 911 or go to the nearest emergency room.
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