Sometimes when troubleshooting issues in the app, it may be necessary to uninstall the current version and install a fresh version from your device's app store.  Don't worry - your data will not be deleted by uninstalling the app.  

To uninstall/reinstall the app:

  1. Go into your device's app store and locate the WEconnect Recovery app.
    If you are viewing this document from your phone, you can use the links below to access the app store
    Google Play Store
    Apple App Store
  2. Tap Uninstall to remove the app from your phone.
  3. Once the app uninstall completes, you can tap 'Install' to install the latest version.
  4.  After re-installing, you will want to restart your phone. 

Steps to restart your phone will vary depending on brand and model.  Generally, the following steps will work:  

Android Power Button: located on the right side of the device.  Press and hold down the lower button until device options pop up on the screen, then tap on the Restart option.

iPhone Power Button: Press and hold either volume button and the right side button until the power off slider appears, then drag the slider to the right and wait 30 seconds until the device is fully off. Press and hold down the button on the right side of the phone until the Apple logo appears. 

After the device has fully rebooted and connected to the internet, you can log back into the WEconnect app.

If you would prefer speaking directly with one of our support agents please reach out to our team by creating a support ticket, emailing, or calling (888) 425-4605.