Sometimes when troubleshooting issues in the app, you may need to make sure that your app is updated to the most recent version. If you are running the most recent version of the app and are still having trouble, it may be necessary to uninstall the current version and install a fresh version from your device's app store.  Don't worry - your data will not be deleted by uninstalling the app.  

To check for any new updates - You can do this directly in the WEconnect app:

  1. Log into your WEconnect app account. 
  2. Go to the 'My Day' page in the app
  3. Click on the settings wheel at the top right of the My Day screen
  4. Scroll all the way down and click the option: "Check for Updates"


You will then be able to view if you are on the most updated version - if not the app will prompt you to update to the newest version.



You can also try to uninstall/reinstall the app:


  1. Go into your device's app store and locate the WEconnect Recovery app.
    If you are viewing this document from your phone, you can use the links below to access the app store
    Google Play Store
    Apple App Store
  2. Tap Uninstall to remove the app from your phone.
     
  3. Once the app uninstall completes, you can tap 'Install' to install the latest version.
  4.  After re-installing, you will want to restart your phone. 

Steps to restart your phone will vary depending on brand and model.  Generally, the following steps will work:  


Android Power Button: located on the right side of the device.  Press and hold down the lower button until device options pop up on the screen, then tap on the Restart option.


iPhone Power Button: Press and hold either volume button and the right side button until the power off slider appears, then drag the slider to the right and wait 30 seconds until the device is fully off. Press and hold down the button on the right side of the phone until the Apple logo appears. 


After the device has fully rebooted and connected to the internet, you can log back into the WEconnect app.


If you are still experiencing issues we suggest that you go into your devices app settings to clear the app's cache

To clear the WEc app's cache on your device please follow the instructions provided for the specific device type you are using:  

Android Device: 
Go into your device's settings > Click on Apps > Locate the WEc app > Click on the option "Storage & Cache" > Select "Clear Cache"
Next please restart your phone.

IOS Device:
Go into your iPhone settings> Select General > Click "iPhone Storage" > locate the WEc app in the list of installed apps > tap "Offload App" (This will free up any storage used by the app, but keep all docs and data.) 
Next please restart your phone.

Once you have completed the actions above please go to the WEc app and login to your account. If the issues still persists please reach out to our customer support team by creating a support ticket, emailing support@wec.health, or calling (888) 425-4605.