There are two situations where you may need to reset your password:

  • When you are unable to log into the app because you have forgotten the password 
  • When you wish to change the current password within the app



If you are unable to log into the app because you have forgotten your password:

  1. From the main screen tap 'Sign in'.
  2. Tap 'Want to sign in using email and password instead?'.
  3. Tap the 'Forgot password?' link on the sign in page.
     
  4. Enter the email address associated with your WEc account and tap "Send email".  A verification code will be sent to the email address provided.  
    Note: If you don't see the verification code email in your inbox within a few minutes, check your spam/junk folder.

  5. Enter the four-digit verification code in the app.

  6. Enter a new password and tap "Reset password" to complete the process.
    Note:  You must choose a strong password.  The 'Reset password' button will not activate until your password meets security requirements.  Choosing a password with uppercase, lowercase, numbers and symbols is recommended.


If you are logged into the app and wish to change your password:


  1. Tap on the gear icon at the top right of the My Day screen to access Settings.
  2. Tap "Change Password"

  3. Enter your current password, the new password, and tap 'Save' to complete the process.
    Note:  You must choose a strong password.  The 'Reset password' button will not activate until your password meets security requirements.  Choosing a password with uppercase, lowercase, numbers and symbols is recommended.



If you need additional assistance, contact customer support via email at support@wec.health, by phone at 888-425-4605, or by using the chat icon in the lower right corner of this screen.