There are two situations where you may need to reset your password:
- When you are unable to log into the app with email because you have forgotten the password
- When you wish to change the current password within the app
If you are unable to log into the app because you have forgotten your password:
- From the main screen tap 'Sign in'.
- Tap 'Want to sign in using email and password instead?'.
- Tap the 'Forgot password?' link on the sign in page.
- Enter the email address associated with your WEc account and tap "Send email". A verification code will be sent to the email address provided.
Note: If you don't see the verification code email in your inbox within a few minutes, check your spam/junk folder. - Enter the four-digit verification code in the app.
- Enter a new password and tap "Reset password" to complete the process.
Note: You must choose a strong password. The 'Reset password' button will not activate until your password meets security requirements. Choosing a password with uppercase, lowercase, numbers and symbols is recommended.
If you are logged into the app and wish to change your password:
- Tap on the gear icon at the top right of the My Day screen to access Settings.
- Tap "Change Password"
- Enter your current password, the new password, and tap 'Save' to complete the process.
Note: You must choose a strong password. The 'Reset password' button will not activate until your password meets security requirements. Choosing a password with uppercase, lowercase, numbers and symbols is recommended.
If you need additional assistance, contact customer support via email at support@wec.health, by phone at 888-425-4605, or by using the chat icon in the lower right corner of this screen.